Shipping Policy
Expo Mart Shipping Policy
1. Introduction
At Expo Mart, we aim to provide fast and reliable shipping for all our customers. This Shipping Policy explains how we process, ship, and deliver orders placed on our website.
2. Shipping Methods
We offer various shipping methods based on your location and order. The available shipping options will be displayed at checkout, and you can select the one that best fits your needs.
3. Shipping Charges
- Shipping charges are calculated based on the weight, size, and destination of the order.
- The shipping cost will be displayed at checkout before you confirm your purchase.
- Some orders may qualify for free shipping promotions. Details of these promotions will be mentioned on the website.
4. Order Processing Time
- Orders are typically processed within 1-2 business days after confirmation of payment.
- Orders placed on weekends or holidays will be processed on the next business day.
- During peak seasons or special promotions, processing time may take longer. We will notify you if there are any delays.
5. Delivery Time
- Delivery times depend on your location and the shipping method you choose.
- Local shipping (within Pakistan) typically takes between 3-7 business days.
- International shipping may take longer, and estimated delivery times will be provided at checkout.
6. Shipping Locations
- We currently offer shipping within Pakistan and internationally to selected countries.
- If your location is not supported, please contact us at expomart7@gmail.com to inquire about possible shipping options.
7. Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email or SMS.
- You can track your order's status through the courier service's website or by contacting our customer support team.
8. Shipping Restrictions
- We are unable to deliver to P.O. boxes or certain restricted areas.
- We may also face shipping restrictions due to customs or import regulations for international orders.
9. Missing or Lost Packages
- Expo Mart is not responsible for packages lost in transit due to shipping carrier errors or incorrect shipping information.
- If your package has been marked as delivered but you have not received it, please contact the shipping carrier or our customer support team for assistance.
10. Customs and Duties (For International Orders)
- For international shipments, the recipient may be subject to customs fees, taxes, or duties depending on their country’s regulations.
- Expo Mart is not responsible for any additional charges incurred during customs processing. These fees are the responsibility of the recipient.
11. Order Issues or Damages
- If your order arrives damaged or there is an issue with the products, please contact us immediately at expomart7@gmail.com. We will assist you with a return, exchange, or refund as per our Return and Refund Policy.
12. Changes to Shipping Policy
- Expo Mart reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on our website with an updated date.
13. Contact Us
If you have any questions or concerns regarding our shipping policy, please contact us:
- Email: expomart7@gmail.com
- Phone: 03286376606