Return and Refund Policy

Expo Mart Return and Refund Policy

1. Return Policy:

  • Eligibility for Returns:

    • You are eligible to return products only if they are damaged, defective, or incorrect. We recommend submitting your return request within 7 days of receiving the product.
    • The product must be returned in its original packaging with tags intact.
    • Personal use items like underwear, cosmetics, and skincare products may have different return policies.

  • Return Process:

    • To initiate a return, please contact our customer support team via email or phone.
    • You will need to provide your order number and product details for processing the return.
    • We will provide the return address after the return request is approved.

2. Refund Policy:

  • Eligibility for Refunds:

    • Refunds are only available for orders that are returned and found to be defective or incorrect.
    • If a product is damaged or incorrect, a full refund will be issued.

  • Refund Process:

    • Refunds will be processed back to the original payment method used for the order.
    • The refund process may take a few business days. You will receive an email with the status update.

  • Non-Refundable Items:

    • Certain products that are marked as sale items or listed as non-returnable may not be eligible for a refund.
    • Gift cards and downloadable products are non-refundable.

3. Shipping Costs:

  • If the return is due to an issue covered by our policy (damaged or incorrect product), the shipping cost will be refunded.
  • If the return is due to change of mind, the shipping charges are non-refundable.

4. Exchange Policy:

  • We also offer exchanges for damaged or defective products. For exchanges, please contact our customer support.

5. How to Contact Us:

  • You can reach our customer support team by email or phone: